Shipping policy

UK DELIVERY

We currently offer FREE standard delivery on UK orders.

Our estimated delivery time is approximately 14–21 calendar days from the date your order is placed, including order processing and shipping. Delivery times are estimates and may vary.

Delivery times are estimates rather than guaranteed delivery dates. Occasionally, circumstances outside our reasonable control, such as carrier delays, customs processing or unusually high demand, may affect delivery times.

Where applicable, tracking information will be provided once your order has been dispatched.

ORDER PROCESSING

Orders are processed before being passed to our delivery partners.

Once your order has been dispatched, you will receive confirmation using the contact details provided when you placed your order.

Please ensure your delivery address is complete and accurate when ordering. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

DELAYED ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate the delivery with the relevant carrier.

A delivery delay does not affect any rights you may have under UK consumer law.

LOST OR MISSING ORDERS

If your order appears to have been lost in transit or has not been delivered, please contact us.

We remain responsible for your order until it comes into your physical possession, or the possession of someone you have identified to receive it, except where you independently arrange a delivery carrier that we did not offer.

Where an order is confirmed as lost, we will provide the appropriate remedy in accordance with your statutory rights.

DAMAGED DELIVERIES

If your order arrives damaged, please contact us as soon as possible. Photographs of the product and packaging may help us investigate the issue quickly.

Your statutory rights in relation to faulty, damaged or non-conforming goods are not affected.

RETURNS

Please do not return products to the address shown on the original delivery parcel.

If you wish to make a return, contact Cirveo first and we will provide the appropriate return instructions and return address.

Please see our Return & Refund Policy for full details of your cancellation and return rights.

CONTACT US

If you have any questions about your order or delivery, please contact:

Cirveo
Email: [CUSTOMER SERVICE EMAIL TO BE ADDED BEFORE LAUNCH]