Terms of service
CIRVEO TERMS & CONDITIONS
Last updated: 1 October 2026
1. ABOUT THESE TERMS
These Terms & Conditions apply when you access the Cirveo website or purchase products from us.
Throughout these Terms, "Cirveo", "we", "us" and "our" refer to the business trading as Cirveo. "You" and "your" refer to the person using our website or purchasing from us.
By using our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Return & Refund Policy and any other policies referred to on our website.
Nothing in these Terms affects your statutory rights as a consumer.
2. ABOUT CIRVEO
Cirveo is currently operated as a UK sole-trader business.
Our full trading and contact details, including our geographical business address and customer-service contact details, will be displayed on our website before the store begins accepting customer orders.
Customer service email: [TO BE ADDED BEFORE LAUNCH]
Business address: [TO BE ADDED BEFORE LAUNCH]
Please do not send returns to our business address unless we specifically instruct you to do so. Contact us before returning a product and we will provide the appropriate return instructions and return address.
3. USING OUR WEBSITE
You may use our website only for lawful purposes.
You must not misuse our website, attempt to gain unauthorised access to it, introduce malicious software, interfere with its operation, or use it in a way that infringes the rights of Cirveo or another person.
You are responsible for ensuring that information you provide when placing an order, including your name, email address, billing information and delivery address, is accurate and complete.
4. OUR PRODUCTS
We take reasonable care to describe and display our products accurately.
Product photographs and colours may appear slightly different depending on your device and screen settings.
Product specifications, packaging and minor design details may occasionally change. Any changes will not affect your statutory rights, and we will not substitute a materially different product without appropriate notice or consent where required.
Cirveo products should be used in accordance with the instructions and safety information supplied with the product.
Information provided on our website about recovery, comfort or general wellbeing is for general information only and is not intended to constitute medical advice, diagnosis or treatment.
5. ORDERS
When you submit an order, you are offering to purchase the products in your order.
Receiving an automated order acknowledgement does not necessarily mean that we have accepted your order.
A contract between you and Cirveo is formed when we confirm that your order has been accepted or dispatched, depending on the confirmation we provide.
We may decline or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, pricing or product information contains an obvious error, fraud is suspected, or we cannot deliver to the address supplied.
If we cancel an order after payment has been taken, we will refund the amount due.
Your statutory cancellation rights are not affected by this section.
6. PRICES AND PAYMENT
Prices are displayed in pounds sterling (GBP) unless stated otherwise.
The price you pay will be the price displayed when you place your order, subject to correction of obvious pricing errors.
Cirveo is not currently VAT registered. Prices therefore do not currently include a separately charged amount of UK VAT.
We accept the payment methods displayed during checkout. Payment methods may change from time to time.
You must be authorised to use the payment method provided when placing an order.
7. DELIVERY
Available delivery options and any applicable charges will be shown on our website or during checkout.
Any delivery timeframe provided is an estimate unless we expressly state otherwise.
We will take reasonable steps to deliver your order within the timeframe communicated to you and in accordance with applicable consumer law.
We are responsible for goods until they come into your physical possession, or the physical possession of a person you have identified to receive them, except where you independently arrange a carrier that we did not offer.
If an order is delayed, lost or does not arrive, please contact us so that we can investigate and provide any remedy required by law.
8. CANCELLATIONS, RETURNS AND REFUNDS
Your cancellation and return rights are explained in our Return & Refund Policy, which forms part of these Terms.
For most online purchases of goods, UK consumers generally have the right to tell us that they wish to cancel within 14 days after receiving the goods, subject to applicable exceptions. After notifying us of cancellation, the goods must be returned within the applicable statutory period.
Customers are responsible for the direct cost of returning a change-of-mind return unless we state otherwise.
Different rights apply where goods are faulty, damaged, not as described or otherwise fail to conform to the contract.
Nothing in our Return & Refund Policy or these Terms limits your statutory rights.
9. FAULTY OR DAMAGED GOODS
Products supplied by Cirveo must meet the standards required by applicable UK consumer law.
If a product is faulty, damaged, not as described or otherwise does not conform to the contract, you may have statutory rights to remedies including rejection, repair, replacement, price reduction or refund depending on the circumstances.
UK consumers generally have a 30-day short-term right to reject qualifying faulty goods under the Consumer Rights Act 2015.
Please contact us promptly if you believe there is a problem with your product.
These rights are separate from your change-of-mind cancellation rights.
10. PRODUCT USE AND SAFETY
You are responsible for reading and following the instructions, warnings and safety information supplied with your Cirveo product.
Do not use a product in a way that conflicts with the supplied instructions or safety warnings.
If you are unsure whether a product is appropriate for you because of a medical condition, pregnancy, implanted medical device, circulation problem, recent surgery, injury or another health concern, seek appropriate professional medical advice before use.
Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited.
11. INTELLECTUAL PROPERTY
The Cirveo name, branding, website design, original text, graphics and other content owned by us are protected by applicable intellectual-property laws.
Content belonging to Shopify, manufacturers, licensors or other third parties remains the property of its respective owner.
You may access our website for your personal, non-commercial use.
You must not reproduce, distribute, sell or commercially exploit content owned by Cirveo without our permission, except where permitted by law.
12. THIRD-PARTY SERVICES
Our website is powered by Shopify and may use third-party services for functions including payment processing, delivery and website functionality.
Your use of certain third-party services may also be subject to that provider's terms and privacy practices.
The fact that our store is powered by Shopify does not make Shopify the seller of Cirveo products. Your purchase contract is with Cirveo.
13. THIRD-PARTY LINKS
Our website may occasionally contain links to third-party websites.
We are not responsible for third-party websites that we do not control. You should review their terms and privacy policies before using them or providing personal information.
14. PRIVACY
We process personal information in accordance with our Privacy Policy.
Our store is powered by Shopify, which processes certain personal information in connection with providing its services.
Please read our Privacy Policy for more information about how personal information is collected, used and shared.
15. REVIEWS AND USER CONTENT
If you voluntarily submit a review, photograph, comment or other content to Cirveo, you confirm that you have the right to submit that content.
You must not submit unlawful, defamatory, misleading, abusive or infringing material.
Where you give us permission to publish submitted content, we may display it in connection with Cirveo and our products, subject to applicable law and any specific terms presented when the content is submitted.
16. WEBSITE INFORMATION AND ERRORS
We take reasonable care to ensure information on our website is accurate.
Occasionally, an error may occur in product information, availability, pricing or other website content.
Where an obvious error affects an order, we will contact you and take appropriate steps to correct the situation. Any action we take will be subject to your statutory rights.
17. OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or restricts liability where doing so would be unlawful.
In particular, we do not exclude or restrict liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to goods.
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
Our products are supplied for private consumer use unless expressly stated otherwise. We are not responsible for business losses arising from consumer purchases, to the extent permitted by law.
18. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for delay or failure caused by circumstances genuinely outside our reasonable control where the law permits this.
If such an event materially affects your order, we will take reasonable steps to minimise the effect and will communicate with you where appropriate.
This section does not remove any rights you have under consumer law.
19. CHANGES TO THESE TERMS
We may update these Terms from time to time, for example because of changes to our business, website, products or applicable law.
The Terms applying to an order will normally be those in effect when the relevant contract was formed.
The current version will be available on our website with its latest update date.
20. SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
21. GOVERNING LAW
These Terms are governed by the applicable laws of Scotland.
If you live elsewhere in the United Kingdom, you will also retain the benefit of any mandatory consumer protections that apply to you where you live.
Nothing in these Terms is intended to restrict any rights you may have regarding where legal proceedings may be brought under applicable consumer law.
22. CONTACT US
Questions about these Terms, your order or a Cirveo product can be sent to:
Cirveo
Proprietor: Pamela Williams
Email: [CUSTOMER SERVICE EMAIL TO BE ADDED]
Business address: [BUSINESS ADDRESS TO BE ADDED]
For returns, please contact us first. We will provide the appropriate return instructions and return address.